Wagner Equipment Co.
  • CO-Aurora
  • Aurora, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Warranty Analyst in Aurora, CO.

The Warranty Analyst is responsible for warranty administration, processing, and claim settlement to minimize warranty expense. This involves working with Caterpillar parts, service, and warranty representatives as well as many other allied vendors.

Review warranty workorders and process warranty claims to manufacturers
Create and track request for additional data sent to the service shops prior to filing the warranty claim
Process requests for Caterpillar Goodwill and Demo support
Work with manufacturer warranty representatives to configure and process warranty claims
Provide support for the parts department related to parts warranty claims
Reviews and answers parts return request
Create warranty reports as required

Coordinates the gathering of many warranty related documents from the manufacturer, the service department, and occasionally the customer
Access various online resources as part of the claiming process
Use machine and repair information to create manufacturer warranty claim

Corresponds with manufacturers, service department personnel, customers, and other dealers regarding warranty matters as required
Provides communication and follows up on warranty workorders waiting to be claimed

Review and evaluate abnormal oil samples on warranty machines
Review repair story and other repair elements to make sure they support the warranty claim
Review failed parts returned for parts warranty
Review rejected warranty claims for possible correction and re-submission

Provide training to parts and service personnel about warranty coverages, required documents/information, and claiming processes

Minimum Education Required:  High School Diploma or GED; College degree preferred
Minimum Experience Required:
Two (2) years' technician experience working on Caterpillar equipment
Three (3) years' experience processing warranty claims for heavy or industrial equipment
Five (5) years' experience as Caterpillar heavy equipment service writer, clerk, or coordinator

Administrative / Clerical Experience:  Basic level
Customer Service Experience:  Intermediate level
Technical or Mechanical Aptitude (Heavy Equip. or Industrial Equip.):  Intermediate level

Required Skills and Competencies:
Data Entry
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math Skills
Reading / Writing Skills
Product Knowledge
Reasoning Skills

Computer Skills:
Microsoft Word:  Basic level
Microsoft Outlook:  Basic level
Microsoft Excel:  Basic level
DBS:  Intermediate level
Wynne:  Intermediate level
ET / SIS / SIS Web / STW:  Intermediate level

Other relevant information:  Perform other duties as assigned by Warranty Manager or Lead Analyst

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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