Wagner Equipment Co.
  • TX-El Paso
  • El Paso, TX, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Service Writer in El Paso, Tx.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs. Manages all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Initiates and closes all shop work orders as necessary
Maintains any needed paperwork pertaining to work orders
Creates service estimate for customers prior to beginning work
Obtains permission from the customer for the original work requested
Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
Reviews all work orders daily to assure that status is current
Maintains current library of publications
Reviews service Work In Progress for work orders closed in shop and open in service accounting
Reviews and approves daily hours on each work order
Checks all requisitions for proper coding
Figures dollar amounts on firm rates
Maintains file on PO's and canceled PO's
Reviews all possible warranty jobs to determine if warranty applies
Assures all parts exchange core reports are filled out and turned in promptly
May assist in parts warehouse as necessary
Schedules and maintains records on safety training, vehicle inspections, etc.

Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas

Trouble shoots technical problems with technicians and customers

Assigns work orders and schedules workload of technicians
Directs Service Clerk in clerical functions where applicable
Provides input into the annual Performance Reviews

Minimum Education Required: Two years vocational training preferred & High School Diploma or GED

Minimum Experience Required: Five years' experience as a technician or comparable position

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Ability to direct the work of others in an appropriate manner
Strong customer service skills
Ability to work in fast-paced environment
Warranty training/knowledge

Computer Skills:

Microsoft Word - Basic Level
Microsoft Outlook - Basic Level

DBS - Basic Level
SIMSI - Basic Level

ET / SIS / SIS Web / STW - Intermediate Level

Other relevant information:  Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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