Wagner Equipment Co.
  • NM-Albuquerque
  • Albuquerque, NM, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking applications for a Class A Technician in our Truck Shopi in Albuquerque, NM. 

Under minimal supervision, the Class A Technician is responsible for the diagnosis, repair, reconditioning, overhaul, and maintenance of customer and company on-highway truck engines, electronics, and chassis components. Depending on location and assignment, the technician will be responsible for some or all of the functions and duties listed below.



  • Prepares accurate and complete service reports and turns them in on time
  • Prepares and completes all related inspection forms for on-highway tractors and trailers
  • Effectively communicates with customers and peers verbally and in writing
  • Accurately completes time cards and other work station functions
  • Correctly charges work to appropriate work order segments
  • Uses SIS (Service Information System) and orders correct parts, as well as properly uses Caterpillar web sites
  • Keeps and maintains all information while on a job and utilizes current shop processes to retain and track information
  • Performs work in a neat and professional manner


  • Communicates effectively with Service Writer, Shop Coordinators, and Shop Managers to ensure problems, nature of repair, and status of repair are understood and followed up on


  • Promotes additional work and services to customers


  • Diagnoses and troubleshoots engine and on-highway truck malfunctions and failures
  • Analyzes customer repair and maintenance requirements on engines and chassis
  • Performs work accurately within close proximity of TRG and with minimal rework
  • Keeps up to date with developments in tooling, technologies, and systems
  • Uses safe working practices and follows all company safety requirements
  • Maintains a clean and organized work area
  • Performs maintenance activities on new and rebuilt/repaired equipment
  • Makes recommendations as to repairs meeting warranty criteria
  • Makes parts replacement decisions assuring optimum economic reusability
  • Understands Caterpillar Electronic Engine Control systems and properly troubleshoots and repairs systems
  • Understands Caterpillar On-Highway emissions systems and completes diagnosis and repair with minimal supervision
  • Uses Caterpillar web-based information to properly repair
  • Completes and passes ALL the Caterpillar online training available for the appropriate area
  • Willingness to learn new technologies and procedures


  • Provides direction, training, mentoring, and guidance to other technicians as may be assigned by service supervisors


Minimum Education Required:  High School Diploma or GED or Graduation from an accredited technical school in diesel engine or earthmoving repair preferred

Minimum Experience Required: Four years in heavy equipment, engine or electric power generation system repair

Administrative / Clerical Experience - Basic Level

Customer Service Experience - Intermediate Level

Technical or Mechanical - Advanced Level 


Certificates, Licenses and Registrations Required:

CDL (will be required to advance from B to A)

609 Air Conditioning Certification

Air Brake Certification

DOT Inspector Qualifications


Required Skills and Competencies:

Data Entry                                                              

Organizational Skills              

Telephone Skills                                                     

Communication Skills            

Safety Knowledge                                                 

Math Skills                             

Reading / Writing Skills                                          

Product Knowledge               

Reasoning Skills   


Preferred Skills and Competencies:

Understanding of Caterpillar warranty programs and coverage


Computer Skills:                                     

Microsoft Word - Basic                                                                               

Microsoft Outlook - Basic

Other:  Basic ability to search for and enter data into a computer. Ability to type service reports


Other relevant information:

  • May work in field conditions, out of a service truck, without the normal support functions of a service shop
  • Other duties as assigned by Manager


Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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