Wagner Equipment Co.
  • CO-Aurora
  • Aurora, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Technical Communicator in Aurora, CO.

The Technical Communicator position supports the operation departments and external customers by serving as the technical expert on an assigned type of machinery/equipment. This position is a liaison between the dealership and Caterpillar and manufactures' engineering for product problems and technical information, and solves critical product problems through diagnosis/repair, personal knowledge and experience, and engineering data. The Technical Communicator will be expected to apply his/her expertise in one of the following areas: agriculture, earthmoving, mining, power systems, compact construction equipment, and over the road engines.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:
Provides failure analysis reports to dealership, Caterpillar, and customers
Creates and distributes technical service related memos
Tracks and reports problems to Service, Sales, and manufacturers
Utilizes Dealer Solution Network (DSN) for reporting Caterpillar product issues

Organizational:
Serves as a liaison between Caterpillar engineering and Wagner Equipment Company
Assists Service Managers in making customer, dealer, and manufacturer warranty policy settlement decisions
Investigates, collects data, and communicates with business unit engineers and district representatives using established processes

Interpersonal:
Communicates effectively with internal and external customers, and manufacturers and engineers

Technical:
Provides primary technical support to internal customers (40% walk-in / 60% phone)
Provides primary or secondary support to external customers (20%walk-in / 80% phone)
Directs, coordinates, performs, and reports on test iron and field follow projects, failure and reusability analysis reporting, parts salvage recommendations, and participation in Partners in Quality programs
Investigates and reports on all accidents to the company and manufacturer
Creates on-machine solutions through testing and research
Attends and participates in product improvement and technical conferences

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required:  High School Diploma or GED

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Other:
Knowledge of Caterpillar and Dealership warranty
Basic knowledge of SOS reports
Proficient in reading schematics
Proficient in ISO symbols
Basic understanding of blueprints

Computer Skills:

Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
DBS
ET / SIS / SIS Web / STW

Other relevant information:
Must be willing to work occasionally in a field environment
Some evenings and weekends may be required
Other duties as assigned by Manager


Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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