Wagner Equipment Co.
  • CO-Pueblo
  • Cripple Creek, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Senior Parts Counter person in Pueblo @ Cripple Creek Mine. Has a working knowledge of all parts counter transactions and advanced customer relations skills. Accomplishes this efficiently and with minimal supervision. This level of knowledge and skill generally requires 5 years of counter experience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

  • Receives phone-in and walk-in customers' requests for parts
  • Locates parts for customers on various machines, CAT, and other brands we service
  • Finds parts using automated system
  • Maintains good notes, organized desk for easy and quick access to information
  • Maintains warranty credits/inspections and Warranty return processes
  • Pulls orders
  • Processes customer and Shop order credits and quotes

Organizational:

  • Puts proper notes on orders for backorder analysts to prove backorders
  • Ensures proper shipping instructions are placed on orders
  • Works cooperatively with fellow team members to accomplish warehouse/parts goals
  • Functions as the liaison to the Service Shops for parts backorders 

Interpersonal:

  • Answers phone calls as a primary responsibility in a prompt and professional manner
  • Helps fellow counter personnel find parts information more efficiently
  • Assists the supervisor on projects when called upon
  • Handles on-call duties, assisting customers after hours 

Sales:

  • Appropriately suggests the purchase of additional items when selling a part
  • Provides leads to PSSR's, Service shops, etc. 

Technical:

  • Relays proper parts technical information when necessary
  • Directs customers to the proper service techs, when more information is needed

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required:   High School Diploma or GED

Minimum Experience Required: Five or more years working with parts

Administrative, Customer Service, Sales, and Technicial Experience needed

 

Required Skills and Competencies:

Data Entry                                                              

Organizational Skills              

Telephone Skills                                                    

Communication Skills            

Safety Knowledge                                                  

Math Skills                             

Reading / Writing Skills                                          

Product Knowledge               

Reasoning Skills

 

Computer Skills:

Microsoft Word                                                                                  

Microsoft Outlook                                                                               

Microsoft Excel                                                                                  

Microsoft PowerPoint

 

Other relevant information:  Other duties as assigned by Manager.

 

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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