Wagner Equipment Co.
  • CO-Pueblo
  • Pueblo, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Clerk. The Service Clerk performs clerical/administrative functions in support of Field Service personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Administrative:
Creates and maintains all fields in computerized work order screens including detail maintenance of notes, parts, labor, miscellaneous, etc.
Creates and maintains paper file for work order documents
Documents approval/disapproval of additional repairs
Enters and maintains expenses in system (mileage, meals, labor, outside purchases, etc.)
Enters SIMS data for service reports
Prints job closing summaries and reviews job when complete
Creates, checks, and mails invoices
Files documents
Enters, prints, and submits for approval P-Card and cash expense reports
Enters, checks, corrects, and submits weekly labor hours report to Payroll by deadline every week
Creates pro-forma invoices for customer review as needed
Assembles work order documents for OTG (scanning) and sends pack to Denver Office Services
Understands, maintains, and checks all monthly work orders for the branch
Uses Daily Reports on the I Drive to assure that work orders have required data (promise dates, using ROP Standards, etc.)
Reviews weekly WIP report to assure no jobs are staying open longer than needed

Interpersonal:
Receives customer calls and walk-in customers
Interfaces with other Service employees to assure jobs are closed in a timely manner
Communicates discrepancies or problems with job to appropriate person
Interviews customer to obtain all pertinent information needed to open work order (serial number, machine location, purchase order number, etc.)

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required:  High School Diploma or GED

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Computer Skills:
Microsoft Word
Microsoft Outlook
Microsoft Excel

Other relevant information:  Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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