Wagner Equipment Co.
  • CO-Wagner Rents Denver
  • Denver, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Shop Coordinator. The Shop Coordinator is responsible for overseeing and organizing all aspects of the branch maintenance operations, including supervising and training mechanics and yard personnel. This position is also responsible for ensuring required paperwork is accurate and completed on a timely basis. The maintenance of company resources / assets in a safe and efficient manner will ensure the Shop Coordinator is meeting the company expectations of an effective leader. Sound organizational and communication skills will be needed to provide top-notch customer service, and accomplish required work tasks through those assigned to report to this position.

Indirect supervision of Mechanics 1, 2, 3 & Field Service

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Administrative:
Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperwork
Ensures completion of all relevant paperwork in a timely manner. This includes but is not limited to:
Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicing
Creates and closes in a timely manner, all PO's, ensuring accuracy, correct pricing, and detailed comments for future reference
Manages available reports to boost productivity
Reviews profit and loss statements to help manage repair expenses and maximize profitability

Organizational:
Ensures a safe work environment by modeling and requiring that safety polices are always followed
Prioritizes maintenance productivity by internal/external customer promise (reservation) date, mechanic's skill level, and profitability to the company
Efficiently coordinates urgent rental equipment requests
Coordinates the availability of rental equipment with counter representatives as needed
Coordinates the availability of sales equipment with the sales coordinator through established procedures
Seeks 6 Sigma efficiency improvements
Ensures compliance with the various regulatory agencies, such as ANSI, OSHA, and DOT

Interpersonal:
Communicates the status of customer repairs in professional and courteous manner
Negotiates invoicing disputes with customers being mindful of their satisfaction while maximizing profitability

Sales:
Communicates as needed with rental and equipment sales representatives to ensure customer satisfaction is achieved.

Technical:
Trains assigned personnel according to the mechanic's skill level and the needs of the company
Ensures company standards of quality are achieved
Coordinates the timely preparation of all new equipment deliveries from the manufacturer
Seeks assistance as needed from the Branch Manager

Supervisory:
Provides positive leadership, a professional image, and solid work ethics and values at all times to establish a behavior model for subordinates
Cultivates a 5S culture and inspire 1% positive change
Develops an effective work schedule that meets the daily and after-hour productivity challenges of the branch
Discusses objectives for strategic goals and develops an achievable action plan for success
Monitors and documents the performance of direct reports and conducts meaningful, honest performance reviews

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required:  High School Diploma or GED

Minimum Experience Required: 5 years in the mechanical repair field, with lead person or shop foreman experience

Customer Service Experience:  Intermediate Level

Supervisory/Management Experience:  Intermediate Level

Technical/Mechanical Experience:  Intermediate Level

Certificates, Licenses and Registrations Required: Valid driver's license

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Preferred Skills and Competencies:
Intermediate Leadership Skills
Intermediate Level Product Knowledge
Good Reasoning Skills (Define problems, collect data, draw conclusions)

Computer Skills:
Microsoft Word - Basic Level
Microsoft Outlook - Basic Level
Microsoft Excel - Basic Level
DBS - Basic Level
Wynne - Intermediate Level

Other relevant information:  Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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