Wagner Equipment Co.
  • NM-Albuquerque
  • Albuquerque, NM, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Resident Field Service Technician. Working from their home, the Resident Field Service technician works with no direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer's site.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and the appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes

Organizational:
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs

Interpersonal:
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field

Sales:
Promotes Wagner Equipment Co. to customers

Technical:
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: Relevant CAT accredited courses and High School Diploma or GED

Minimum Experience Required: Five + years' experience servicing heavy equipment

Administrative / Clerical Experience - Basic Level

Customer Service Experience - Intermediate Level

Sales Experience - Intermediate Level

Technical/Mechanical Skills - Advanced Level

Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Other:
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment

Computer Skills:
Microsoft Word - Basic Level
Microsoft Outlook - Basic Level
DBS - Intermediate Level
ET / SIS / SIS Web / STW - Intermediate Level

Other relevant information:
Must be willing to work out of town for extended periods of time
Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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