Wagner Equipment Co.
  • NM-Albuquerque
  • Albuquerque, NM, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Class A Field Service Technician.

The Field Service Class A technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site.

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

Administrative:

  • Maintains truck and crane inspection logs on a daily basis
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
  • Transmits photos, timecards, service reports, and other information through e-mail
  • Maintains good customer records on jobs that have been assigned
  • Maintains credit card receipts for accounting purposes

Organizational:

  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs

Interpersonal:

  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
  • Teaches and coaches other technicians in the field

Sales:

  • Promotes Wagner Equipment Co. to customers

Technical:

  • Accurately troubleshoots and repairs CAT equipment the first time
  • Reads, understands, and applies electrical and hydraulic schematics to repair work
  • Safely rigs or hooks components for lifting
  • Removes, repairs, and installs major components in varying configurations of equipment
  • Maintains tooling in good working order as per MSHA and OSHA regulations
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Maintains service vehicle in safe and good repair

 

ESSENTIAL JOB REQUIREMENTS 

Minimum Education Required: High School Diploma or GED and Relevant CAT accredited courses

 

Minimum Experience Required: Five + years' experience servicing heavy equipment  

Administrative / Clerical Experience - Basic Level

Customer Service Experience - Intermediate Level

Sales Experience - Intermediate Level

Technical or Mechanical - Advanced Level

 

Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license

 

Required Skills and Competencies:

Data Entry                                                              

Organizational Skills              

Telephone Skills                                                     

Communication Skills            

Safety Knowledge                                                 

Math Skills                             

Reading / Writing Skills                                          

Product Knowledge               

Reasoning Skills                    

Other:

Ability to work independently with little or no direction

Well-rounded knowledge of CAT equipment

 

Computer Skills:

Microsoft Word - Basic

Microsoft Outlook - Basic

DBS - Intermediate

ET / SIS / SIS Web / STW - Intermediate

 

Other relevant information:

  • Other duties as assigned by Manager

 

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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