Wagner Equipment Co.
  • CO-Aurora
  • Aurora, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Service Manager for Rental Fleet. The Service Manager - Rental Fleet works as a liaison between the Wagner Equipment Co. Heavy Rental Fleet, Wagner Equipment Service and Wagner Rents. The Service Manager is responsible for the efficient and profitable operations of the Rental Fleet Maintenance, Repair, and Equipment Management activities.


This position will be responsible for the scheduling, costs, and availability of the Wagner Rental Fleet territory wide to ensure we have products available that are rental ready, cleaned and prepped, and support our business in a manner that compliments Wagner's Core Values, Statement of Purpose and Safety Policies. This position will work closely with branch service teams to coordinate and manage the timely completion of all service work.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:
Utilizes AMT to establish baseline TM&R for the Heavy Rental Fleet.
Utilizes Click Scheduler / DSi to monitor, schedule and expedite units through various shops for service
Develops and implements consistent policies and procedures for all Heavy Rental maintenance and repair options
Monitors charges by the various service branches to ensure costs are appropriate
Develops and manages annual Heavy Rental maintenance and repairs budget
Makes recommendations on repair, replace, or sell equipment by utilizing life and cost models.

Organizational:
Works with branch service personnel to see that all Heavy Rental Fleet's equipment is meeting the company's goals for rental fleet asset management.
Works cooperatively with service departments to resolve quality and flat rate variance

Interpersonal:
Acts as a service solution center to all branch service teams and rental customers
Provides needed training to customer, service departments, and Wagner Rents on site or via teleconference and email as required

Sales: Is capable of negotiating repairs on damaged rental fleet equipment caused by customers

Technical:
Provides diagnostic help to customers and WECo technicians with down machines
Oversees special rental projects to include TM&R's or MARC's, and other projects as requested by the GM of Parts and Service or GM of Rental

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required:  High School Diploma or GED and College degree preferred

Minimum Experience Required:  Five years fleet management experience with heavy equipment

Administrative/Clerical Experience - Intermediate level

Customer Service Experience - Advanced level

Sales Experience - Intermediate level

Technical/Mechanical Experience - Intermediate to Advanced level

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Computer Skills:
Microsoft Word - Intermediate level
Microsoft Outlook - Intermediate level
Microsoft Excel - Intermediate level
Microsoft PowerPoint - Intermediate level
DBS - Intermediate level

CRM/Sales Link - Basic level
ET / SIS / SIS Web / STW - Intermediate level

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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