Wagner Equipment Co.
  • CO-Pueblo
  • Pueblo, CO, USA
  • Full Time
  • 2 Positions Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Journey Technician.

The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy mining equipment at the customer's site.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

  • Maintains truck and crane inspection logs on a daily basis
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
  • Transmits photos, timecards, service reports, and other information through e-mail
  • Maintains good customer records on jobs that have been assigned
  • Maintains credit card receipts for accounting purposes

Organizational:

  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs

Interpersonal:

  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
  • Teaches and coaches other technicians in the field

Sales:

  • Promotes Wagner Equipment Co. to customers

Technical:

  • Accurately troubleshoots and repairs CAT equipment the first time
  • Reads, understands, and applies electrical and hydraulic schematics to repair work
  • Safely rigs or hooks components for lifting
  • Removes, repairs, and installs major components in varying configurations of equipment
  • Maintains tooling in good working order as per MSHA and OSHA regulations
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Maintains service vehicle in safe and good repair

 

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required: High School Diploma or GED and Relevant CAT accredited courses. Some college or trade school experience preferred or a combination of experience and education. 

 

Minimum Experience Required: Five + years' experience servicing heavy mining equipment   

Administrative / Clerical Experience - Basic Level

Customer Service Experience - Intermediate Level

Sales Experience - Intermediate Level

Technical or Mechanical - Advanced

 

Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license

 

Required Skills and Competencies:

Data Entry                                                              

Organizational Skills              

Telephone Skills                                                     

Communication Skills            

Safety Knowledge                                                 

Math Skills                             

Reading / Writing Skills                                          

Product Knowledge               

Reasoning Skills                    

Other:

Ability to work independently with little or no direction

Well-rounded knowledge of CAT equipment

 

Computer Skills:

Microsoft Word - Basic

Mircosoft Outlook - Basic

DBS - Intermediate

ET / SIS / SIS Web / STW - Intermediate

Other relevant information:

  • Other duties as assigned by Manager

 

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

For more information or questions on this position, please call:  303-351-2922.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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