Wagner Equipment Co.
  • CO-Aurora
  • Aurora, CO, USA
  • Full Time
  • 1 Position Available

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Warranty Analyst. The Warranty Analyst is responsible for warranty administration, processing, and claim settlement to minimize warranty expense.  This involves working with Caterpillar parts, service, and warranty representatives as well as many other allied vendors.

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

Administrative:

  • Review warranty workorders and process warranty claims to manufacturers
  • Create and track request for additional data sent to the service shops prior to filing the warranty claim
  • Process requests for Caterpillar Goodwill and Demo support
  • Work with manufacturer warranty representatives to configure and process warranty claims
  • Provide support for the parts department related to parts warranty claims
  • Reviews and answers parts return request
  • Create warranty reports as required 

Organizational:

  • Coordinates the gathering of many warranty related documents from the manufacturer, the service department, and occasionally the customer
  • Access various online resources as part of the claiming process
  • Use machine and repair information to create manufacturer warranty claim 

Interpersonal:

  • Corresponds with manufacturers, service department personnel, customers, and other dealers regarding warranty matters as required
  • Provides communication and follows up on warranty workorders waiting to be claimed

Technical:

  • Review and evaluate abnormal oil samples on warranty machines
  • Review repair story and other repair elements to make sure they support the warranty claim
  • Review failed parts returned for parts warranty
  • Review rejected warranty claims for possible correction and re-submission 

Supervisory:

  • Provide training to parts and service personnel about warranty coverages, required documents/information, and claiming processes

ESSENTIAL JOB REQUIREMENTS 

Minimum Education Required:  High School Diploma or GED; College degree preferred

Minimum Experience Required:  Two (2) years' experience working on Caterpillar equipment

Required Skills and Competencies:

Data Entry                                                              

Organizational Skills              

Telephone Skills                                                    

Communication Skills            

Safety Knowledge                                                  

Math Skills                             

Reading / Writing Skills                                                       

Reasoning Skills

Computer Skills:

Microsoft Word

Microsoft Outlook

Microsoft Excel

DBS

Wynne

ET / SIS / SIS Web / STW

Other relevant information:  Perform other duties as assigned by Warranty Manager or Lead Analyst

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.
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